Total Quality Management

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TOTAL QUALITY MANAGEMENT

        What is Total Quality heed? For many companies the attainment of Total Quality worry is a valuable first step towards improving their overall gauge performance. However, the just about successful companies ar increasingly making a commitment to a quality practice which extends to every(prenominal) formula of their business. This practice is known as Total Quality Management (TQM). Total Quality Management means organizing your business to remedy its effectiveness, flexibility and competitiveness as a whole. It not that provides the satisfaction of doing the job well and efficiently, but is also the most cost effective way of doing so. It is a common sentience approach which extends a commitment to quality and the pursuit of virtue not only to satisfying customer needs, but to every aspects of a partnerships activities and especially to its relationships with suppliers and sub-contractors. TQM focuses on doing the right thing, right, first time. In general charge is unaware of the overall cost to the company of not getting things right first time. This base be estimated and is usually referred to as the Cost of Quality. Typically, it is between 15% and 40% of turnover. Total Quality Management must be enforced on a company-wide basis.



To be successful its introduction requires the nub commitment of both the chief executive and senior management together with the full involvement of all employees. Dr. W. Edwards Deming, a celebrated world authority on quality, was asked why companies should make a commitment to Total Quality. His reply was: You do not kick in to do this - survival is not compulsory. The message is simple - in the longer term you must adopt the TQM philosophy.

        Budgetary restraints are forcing surveying managers to look for ways to improve efficiency. Improvements in processes can account for...

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